BAD SERVICE VODACOM SA

Vodacom phone me on the 19 March 2021 to do an upgrade on one of my data devices - *** to a phone with 350mg of data and 350 voice during the day for R499.00 while Kholisifina Reddy spoke to me she also do and upgrade on a other data line that starts with 071 for 60gig of data during the day and 30gig of data during the night and 10gig for video's I have explain to here I need the data for my kids they are doing home schooling and she also promise me to send me the smart card with the device - I did received the device without a smart card. On Friday the 26 March 2021. Today I call and I have them to try to solve the problem but after 8 different consultants I am still on the page were I was with only a device without any sim card, and no data at all. You can go and listen to the recording of the 19 of March 2021 just after 3 o'clock the lady talk to me. So if this is the way that they treaded customer after 20 years then I have no other choice to cancelled all my contracts and go to a other service provider. Please Vodacom do not come with the excuse that it is Elite Mobile when the lady phone me she told me she is from Vodacom because Elite Mobile service is up to ****. This will be the second time I have a problem with them then you must not allowed them to call your customer for upgrades because they do not know ABOUT WHAT IS SERVICE. I want an answer very quickly other wise I will go to all social media and will link Vodacom SA and Elite Mobile name and tell everyone that your service is up to **** and that you promise me a service that you can not provided. I did send a request to you via mail without any responds. The last lady that assist me at Vodacom told me that she will send this Miss Reddy to phone me back today it is now 20.39 after ours without any word from her. Nobody want to transfer me directly to her so I really thinks she is hiding something from me. All that I want to been have a good service and also have data for my kids to go to home school and I am not willing to pay anything more due to that you were lying for me. This is not the first time I have to take this matter to hello peter to been resolved. Your consultants are just thinking I am say some stuff to make a statement. I do not want feedback from your consultants an need feedback and my problems solve with you main managers and with a very good reason why I was mislead with this promotion you have. I want feedback by tomorrow afternoon at 2 o'clock otherwise I am going to repeat this on all social media networks.