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Nicolette G
1 reviews | Active since Jan 2024
12 Nov 2020, 12:05
Bad service vodacom online upgrades
I updraded last Friday the 6th online, when I called Monday for a way bill number the person canceled my upgrade which I only realized when I called again. I then upgraded again on Monday and I'm still waiting for confirmation call. It's been 4 days. I'm Absolutely not impressed with this service vodacom.
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Replies (3)
Vodacom's replyOfficial
12 Nov 2020, 13:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2020, 13:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nicolette G's updateReviewer Update
12 Nov 2020, 16:53This upgrade department closes at 5 in 7 minutes and still no one has contacted me. Not impressed.
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Nicolette G's update12 Nov 2020, 16:53
Reviewer Update
This upgrade department closes at 5 in 7 minutes and still no one has contacted me. Not impressed.
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Nicolette G's updateReviewer Update
13 Nov 2020, 09:21I called again this morning and was told that Sasha from confirmations would call me back immediately to confirm my upgrade, its been an hour and no call back. Im seriously thinking of cancelling all 3 contracts I have with vodacom and moving to another service provider. This is rediculous.
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Nicolette G's update13 Nov 2020, 09:21
Reviewer Update
I called again this morning and was told that Sasha from confirmations would call me back immediately to confirm my upgrade, its been an hour and no call back. Im seriously thinking of cancelling all 3 contracts I have with vodacom and moving to another service provider. This is rediculous.