Bad service Vodacom insurance

Terrible service been trying to activate phone insurance with vodacome , for 2 weeks spoke to many consultants ,Nonhlanhl Mchunu ,Tiffany Zandi and to their team leader Mercy Sadiki no help with activation also requested a call back from their manager who refused to come on the call Kenaope Mpofu really poor service with requesting activation my cell *** I wonder what happens when you claim with Vodacom really bad service would'nt recommend it to anyone