MM
Miyelani M
1 reviews | Active since Oct 2019
06 Jan 2022, 09:40
Bad Service Vodacom Insurance
I was not advised to upgrade my policy after being approved a new cellphone with vodacom insurance. They debited the same premium till I took my phone to vodacom repairs, now I'm told my policy is my responsibility. How was I was supposed to know, I'm a customer not a consultant. Now I'm being told to pay the shortfall then have to pay money for my phone to be fixed. Bad service.
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Vodacom's replyOfficial
06 Jan 2022, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Miyelani M's updateReviewer Update
07 Jan 2022, 18:40I was told to pay back premiums, after payin them I receive a message say I made a request to cancel my phone on that policy. How can I pay to upgrade then cancel the policy?
MM
Miyelani M's update07 Jan 2022, 18:40
Reviewer Update
I was told to pay back premiums, after payin them I receive a message say I made a request to cancel my phone on that policy. How can I pay to upgrade then cancel the policy?