Bad service vodacom insurance

I AM A CLIENT OF VODACOM SINCE FOR EVER HAVE SEVRAL LINES ON THE ACCOUNT, WITH INSURANCE ON 2 OF THE DEVICES, MY DEBIT ORDER IS NEVER LATE. I HAVE BEEN TE TRYING TO CANCELLED THE INSURANCE ON THE DIVICES INSURRED DUE TO FIANCIAL REASONS SINCE FEBRUARY THIS YEAR MY CALLS WERE MADE FROM MY CELL THE ACCOUNT HOLDER SO THEY CAN RETREVE THE CALLS TO INVEATIGATE NOTHING WAS DONE I HAD TO CALL IN AGAIN AND AGAIN AND AGAIN, EVENTUALLY COMES THE SMS LAST MONTH IT IS CANCELLED, GET MY INVOICE AND YES IT IS CANCELLED AFTER ALMOST 5 MONTHS. SUPRICE SURPRICE COMES AN SMS BEGINNING OF THIS MONTH :Hi :-) Your Comprehensive Cellphone Insurance has been activated. To view your balances, visit the My Vodacom App or dial *135#. The future is exciting. Ready? Vodacom!!!! SO WHAT NOW!! I DID NOT REQUEST THE INSURANCE TO BE ACTIVATED SO I DONT KNOW HOW THIS IS POSSIBLE AND I AM SURE OF THEY ARE GOING TO CHECK THERE RECORDS THERE WILL BE NO SUCH CALL FROM ME REQUESTING THEM TO ACTIVATE THE INSURANCE SO HOW AND WITH WHOM PERMISSION DO THEY JUST ACTIVATE INSURANCE, AND I THINK I AM NOT THE ONLY ONE!!! I AM BUSY SINCE THEN TO GET THIS RESOLVED AND TO BE INVOICED CORRECTLY BEACAUSE I AM NOW INVOICED OVER R533 MORE FOR INSURANCE I DID NOT REQUEST,NOR DID ANY ONE CALL ME I JUST GOT AN E MAIL SAYING IT WILL BE RECTIFIED IT WAA A SYSTEM ERROR, WHAT THE HELL!!! I CANCELLED INSURANCE BECAUSE I CAN NOT AFFORD IT NOW THYE LOAD IT AGAIN WITHOU MY PERMISSION AND EXPECT ME TO JUST BE OK WITH IT???? BUT OLEASE NOTE MY DEBIT ORDER IS GOING OFF EVERY SINGLE MONTH BUT I GET THIS SERVICE!!!!