Bad service Vodacom including East Berry Attorneys

I had a cellphone contact with Vodacom, couldn't make regular payments as arranged with the contract.This year January 2024 I have decided to pay off all my debts, I went to Vodacom in East London to check my outstanding balance and was told it's R11255.

Paid the R255 first, on the 27 March 2024 I paid the outstanding balance of R11000. I requested a paid up letter was referred to their legal department. Legal department referred me to a company called Easton -Berry Attorneys. This company told me my account was handed over to them by Vodacom.

How convenient is this for me to pay direct at the store, but the account was handed over according to them. And I had an outstanding balance of R3500 in order to get the paid up letter. This doesn't make sense at all either Vodacom didn't do their paper work right or East Berry Attorneys want's to rip me off ..Where did Vodacom see the outstanding balance before I made the payment, how is their amount different from Easton Berry?

Called TransUnion was told to log a complaint to consumer friends and ICASA, but was advised not to pay the outstanding balance that East Berry Attorneys is demanding.

Let alone of receiving any calls from both Vodacom and East Berry as to tell me about my Vodacom debt, no sms, no calls no emails I literally had to look for my outstanding balance directly at Vodacom.

I feel betrayed as a consumer I understand making debt but being given different figures of amounts to settle doesn't make any sense.

Unhappy Consumer