Bad Service Vodacom, Fibre installation

I have received such bad service from Vodacom, it is taking a full month to get my network connected. I just moved into a new place and their service provider is Vumatel. Firstly the agent from Vodacom gave Vumatel the wrong address and for this to be rectified took them a whole 2 weeks. I am a home networker and for a simple thing like connecting me to the internet for an OT box that is already installed is taking them a whole month. I have called 3 times or more on a daily basis and I am just not getting help its a back and forth between Vodacom and Vumatel. I just need this to be fixed please!!!!!!!!!!!!!