Bad service - Vodacom Fibre

Very bad service from Vodacom Fibre Department. I have taken out a Fibre Line contract on Vodacom and received the router and technicians came to install it. It has been 2 months now and I still cannot connect on any device. Vodacom technical support keep on saying a technician will call me to arrange a time to come out and see what the problem is. Still no call in a week. This is really bad service.