Bad Service Vodacom Fibre

Mi fibre been down for 4 days keep on phoning call centre they keep repeat the same steps try to help but thats where you left their staff try but experience lack and service not up to speed they decided to deduct a double premium abd it took me days to sort eventioally some lady phoned me to help ,with issues you dont receive feedback via email when holdinh on for help with caal centre every call you will wait up to 30 minutes i would not advise anybody to use their fibre service its pathetic