Bad service - Vodacom fibre

I called Vodacom Fibre on 3 May and did a telephonic application, the consultant took down my personal details and banking details and I was told to wait for someone to do the installation. I then received a delivery from a courier company on 5 May, I was confused and thought they would do the installation, I asked the delivery guy and he said they only deliver the router. I received no further communication and on 6 May I called Vodacom and they logged an installation query and I was told that I’d be called by the installation department in 24-48 hours, no one called on 8 May I called Vodacom to follow up, the consultant told us that we would be called during the course of the day, this did not happen and this morning 9 May I called and was told that my address is incomplete but no one bothered to call me or email me to let me know. The consultant said she would try and escalate and see what can be done but could not even tell me when the fibre would be installed and did not seem to care and was only interested in reading answers from her script. It’s ridiculous that it’s taking so long for fibre to be installed and no sense of urgency even when I call to follow up, at this point I still have no idea when it will be installed, the only thing I know is that my account will be debited at the end of the month for a service that I’m not enjoying. Can someone who actually cares take a look at my query and resolve it urgently.