Bad service Vodacom fibre

I have a fibre contract with Vodacom as the service provider and vumatel as the Infrastructure. I recently moved house and for the last 2 months I have been going back and forth between Vodacom and vumatel trying to get my fibre services at my new premises. The service at Vodacom is absolutely pathetic. Each time I call the call center I get a different excuses from the consultant. To date I have no fibre service and I’m still paying for a service cannot make use off. I cannot believe it takes Vodacom more than 30 days to update router coordinates. I am now forced to cancel my contract with Vodacom.