PR
Pippa R

1 reviews | Active since Jul 2020

15 Sept 2021, 16:03

BAD SERVICE VODACOM

Once your Vodacom contract is almost due to upgrade the calls start coming! The call centre relentlessly call to convince you to upgrade and offer more for less.... finally someone gets me on the right day and we spend 30 min chatting about contracts, terms etc etc I order one. One week later I have not heard a thing... I try contacting them on their website but get kicked off, try phoning - get cut off. Finally after a few tries and must time wasted I get hold of a man who tells me they don't have any stock of the phone.........I am speechless, was no-one bothering to even tell me ever. PLEASE VODACOM SPEND MORE MONEY ON LOGISTICS AND LESS ON PUSHING SALES as you will have happy customers! I have been with Vodacom for years but am now seriously thinking of another provider. It's just not good enough.

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2021, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team