Bad service VODACOM

They phoned me to sign up for a Meccer Guru laptop with router. Received parcel on 12 May. Faulty laptop. Took to one of there stores. They can't swop. On 13 May I canceled contract with Thethouzwe. Spoke to Hope on 14 May. Promises were made for collection. Follwed up with Sasha on 17 May. Followed up with Tabanshe on 4 June. Followed up with Cindy on 9 June. And locally with Pamela on 9 June. Every time promises were made for collection the following week. Nothing transpired. This is BAD service from VODACOM. Altho I was promised that the first installment will only be end of June they already deducted. Please VODACOM get you act ready.