1 reviews | Active since May 2017

11 May 2017, 14:38

Bad Service - Vodacom eating 3gb in 3weeks

<p>I am a very unhappy vodacom client. From the 26th April 2017 I bought 3gb of data already. this means it's 3 x R160. Today I contacted Vodacom Customer service about this I was put thougth to 6 people and no one could give me an answer. I was told that I leave me data open which is a lie. All my apps is restricted. I never update my apps unless i'm in a free wi-fi zone. Vodacom has been robbing its clients with data. this is also on their website. your call centre agents sucks plus your services sucks. how the hell can I use 3gb in 2 weeks for Face book and whatsapp only. I will soon get myself another network provider. I need to be refuded.</p> <p> </p> <p>Can anyone please come back to me.</p> <p> ********** 802 </p>

0
Replies (3)
Vodacom
Vodacom's reply11 May 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update12 May 2017, 10:15
Reviewer Update

no one has contacted me untill now. I dont think i would like to speak to anyone I would just like to be rufunded.

See below complaint page where vodacom has reimbursted the peoples data.

's update12 May 2017, 10:18
Reviewer Update

I cant attached the screen shot