Bad Service Vodacom

Last month, I had contracts which were due for upgrade and expired and needed to get to a store to get these sorted but finding the time to go into store is a challenge as one doesn’t have the luxury of time these days (full time job and weekends are busy with family commitments etc) so you can imagine how pleasantly surprised I was to receive a call from Vodacom Direct as confirmed by salesperson, to attend to my upgrades. The salesperson Alicia, appeared friendly, patient and very helpful. I was told Vodacom is no longer allowed to sell iPhone 11’s and the product has also been discontinued resulting in me having to take an iPhone 12. I enquired about the watch add on which was in the catalogue, she confirmed order but I would have to wait one month for it to arrive. In total 4 upgrade devices were due for delivery but when only 2 arrived I called to make enquiry. I was informed of a back order on 1 phone and no watch ordered. The subscription due and quote given completely different. I requested they listen to call as proof of what I requested, what was told to me and what I accepted. I was told that the matter would be investigated and within 3 to 5 days someone would call me. To date no one has called and last week I get a call offering me upgrade packages. The upgrades done telephonically is an entire mess and iPhone 11’s are available in this month’s booklet. I’m extremely disappointed in Vodacom. My experience has been very upsetting….I was **** to, no one bothers to get back to me, fix the errors or cares about the fact that I was promised a product at a certain price but not receiving it and now it’s too bad for me. This is unacceptable!