Bad service Vodacom

Vodacom is a ******* my mom had a contact which was due for upgrade July 2022 end of July cancelled the contract, we went vodacom store in Alberton new market we were told they can't assist we need to contact vodacom we have been calling vodacom customer even lost count but still nothing has been done to date all dey good to do is suspending the services n need to go pay more money, yesterday made another payment, yet again today line has been suspended VODCOM WHAT NEEDS TO BE DONE TO GET THIS RESOLVED AS IT'S BEEN ONGOING SINCE JULY 2022 TODATE THIS NONSENSE UR DOING IS FRASTRATING