RM
Refiloe M
1 reviews | Active since Jan 2014
04 Jan 2021, 11:00
Bad service.. Vodacom contract
I Requested Vodacom to cancel my Cellphone contract more than 5 months ago. To date the account is still active and i'm told the account is arrears. My number is ***, I buy my own airtime each month. Kindly advice on how this matter be resolved.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jan 2021, 12:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Refiloe M's updateReviewer Update
06 Jan 2021, 11:11I, Mrs Ramoshaba, is extremely disappointed with your service after a long time being a dedicated Vodacom subscriber. I had to call again today, spoke to Audrey10:30Jan06 as reference number, i explained this account was suppose to be closed last year already. To my surprise the account is still active. Im told im arrears of R491.48 which does not make sense since to my knowledge this account is closed. should this account have been credit with any airtime from October 2020, please reverse all that airtime and close this account so that i can buy my own airtime. And please unblock my phone cannot make outgoing call... im a critical patient currently using oxygen cannot afford to be without a phone....
RM
Refiloe M's update06 Jan 2021, 11:11
Reviewer Update
I, Mrs Ramoshaba, is extremely disappointed with your service after a long time being a dedicated Vodacom subscriber. I had to call again today, spoke to Audrey10:30Jan06 as reference number, i explained this account was suppose to be closed last year already. To my surprise the account is still active. Im told im arrears of R491.48 which does not make sense since to my knowledge this account is closed. should this account have been credit with any airtime from October 2020, please reverse all that airtime and close this account so that i can buy my own airtime. And please unblock my phone cannot make outgoing call... im a critical patient currently using oxygen cannot afford to be without a phone....
RM
Refiloe M's updateReviewer Update
08 Jan 2021, 11:21Thank You Vodacom and hope to work with your better in 2021
RM
Refiloe M's update08 Jan 2021, 11:21
Reviewer Update
Thank You Vodacom and hope to work with your better in 2021