Bad service Vodacom Canal Walk Lower level

Item: Vodacom
Rating: 1
Author: Trin G

Terrible service from the Vodacom Canal Walk Lower Level branch. Trying to transfer ownership of an account since April 2019 and till now September 2019 no luck. Zero communication, nobody gets back to you, nobody replies to emails etc.

I have been into the store 3 times, called, emailed etc.

Horrible service and the Facebook messenger manager suggested I go to the branch, not understanding that the same branch has been unable to help for months.

Very disappointed in their service levels. I've been a loyal customer for years.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Sept 2019, 07:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Sept 2019, 07:14

Official

Vodacom's replyOfficial

17 Sept 2019, 12:34

Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. As per our chat, you have confirmed that the store has been in contact and is assisting with regards to your issue. Kindly allow the relevant team to resolve your query. We apologize for the inconvenience and appreciate your patience. Regards,
Vodacom Consumer Website Team

Vodacom's reply17 Sept 2019, 12:34

Official