Bad service Vodacom Blue Route

We have been trying to upgrade my partners contract at Vodacom Blue Route Mall for 2 weeks now. There is a problem on vodacom side that they are trying to sort out for 2 weeks now. Because of this problem my partner can't upgrade. Have been in contact with the branch manager for 2 weeks now. And he just say they are looking to sort it out from vodacom side I told the branch manager that we are leaving this Saturday to go on holiday and we need the phone. Then the branch manager tells me iam not the account holder so he does not need to speak to me. We are getting such bad service from this branch and vodacom.

If the problem was on my side I would have sorted it out already all that the branch manager say is that he did send them emails.

We will probably be without a phone on holiday then because they can't sort there problems out on there side.