LB
Leonie B
1 reviews | Active since Apr 2019
11 Nov 2020, 16:05
Bad service: Vodacom
I bought two data bundles for 2 different sim numbers on 10/11/2020 using the Vodacom website. The money was taken from my account (confirmed with the bank) but the data was not loaded onto the sim numbers. I contacted Vodacom and informed them of the problem. They informed me that they will look into this. On 11/11/2020 I contacted Vodacom again and was told I need to reverse the transaction at the bank. These type of transactions cannot be reversed by the bank. The data still has not been loaded onto the sim numbers.
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Vodacom's replyOfficial
12 Nov 2020, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2020, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Leonie B's updateReviewer Update
13 Nov 2020, 10:12 My previous issue of 10/11 was resolved 2 days later. I bought two data bundles for two different sim numbers and the data was loaded on the sim cards 12/11 - the data is suppose to show immediately after purchase.
Today I bought another data bundle for a different number and the same happened. The money is taken from the bank account but the data is not loaded on the sim card. The call center staff don't have the knowledge to assist you with your query and it is so frustrating having to deal with *********** people. They give you advice that is completely wrong just to get rid of you because they do not have a clue how to assist you. When you send an e-mail the auto response is that they will get back to you in 24-hours
Vodacom commits ***** by taking money and not loading the data.
Today I bought another data bundle for a different number and the same happened. The money is taken from the bank account but the data is not loaded on the sim card. The call center staff don't have the knowledge to assist you with your query and it is so frustrating having to deal with *********** people. They give you advice that is completely wrong just to get rid of you because they do not have a clue how to assist you. When you send an e-mail the auto response is that they will get back to you in 24-hours
Vodacom commits ***** by taking money and not loading the data.
LB
Leonie B's update13 Nov 2020, 10:12
Reviewer Update
My previous issue of 10/11 was resolved 2 days later. I bought two data bundles for two different sim numbers and the data was loaded on the sim cards 12/11 - the data is suppose to show immediately after purchase.
Today I bought another data bundle for a different number and the same happened. The money is taken from the bank account but the data is not loaded on the sim card. The call center staff don't have the knowledge to assist you with your query and it is so frustrating having to deal with *********** people. They give you advice that is completely wrong just to get rid of you because they do not have a clue how to assist you. When you send an e-mail the auto response is that they will get back to you in 24-hours
Vodacom commits ***** by taking money and not loading the data.
Today I bought another data bundle for a different number and the same happened. The money is taken from the bank account but the data is not loaded on the sim card. The call center staff don't have the knowledge to assist you with your query and it is so frustrating having to deal with *********** people. They give you advice that is completely wrong just to get rid of you because they do not have a clue how to assist you. When you send an e-mail the auto response is that they will get back to you in 24-hours
Vodacom commits ***** by taking money and not loading the data.