MDK
Meyer De Kock0824596707

1 reviews | Active since Dec 2016

01 Dec 2016, 16:44

Bad service Vodacom accounts

<p>Yesterday (30 Nov) 12h30 I've paid an outstanding amount on my Vodacom account at the Vodashop in Welkom. Five hours later I contact the Vodacom Call Centre for the reconnecting of my account. According to the consultant will it take 2 to 5 hours to reconnect. This morning (1 Dec) it was still not connected, so I phoned the call centre again at 8h00 and the consultant assure me that it will be reconnected in an hour's time. I phoned again at 10h00, same story, this time a consultant will phone me back. At 13h00 I phoned again, again a consultant will phone me back. It is now 16h45 and stil my account are not reconnected. THIS IS THE MOST APPALING SERVICE I'VE EVER EXPERIENCED IN MY LIFE. Promises but no action. The Accounts Department of the Vodacom Call Centre ( ********** ) are hopeless. When my contract expires I am finished with Vodacom. Dr Meyer de Kock, Odendaalsrus. </p>

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Replies (3)
Vodacom
Vodacom's reply02 Dec 2016, 07:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MDK
Meyer De Kock0824596707's update02 Dec 2016, 12:09
Reviewer Update

It is allready 9h25 and I am still waiting for the promised call from the consultant of VODACOM. How long have I to wait to reconnect my account, Allready 2 1/2 days. POOR!!!! SWA****

It is now 12h00 and still am I waiting for the promised call from VODACOM. Promises, promises and nothing come from it. REALY THE MOST APPALING SERVICE YOU CAN THINK OF!!!!!! REALLY POOR AND I WILL NOT RECOMMEND THEM TO ANYONE. An as soos as my contract expires I am finished with VODACOM. HOW LONG HAVE I STILL TO WAIT FOR THEIR CALL????????

MDK
Meyer De Kock0824596707's update02 Dec 2016, 12:47
Reviewer Update

I just wonder how long is in "due course"?