Bad service Vodacom

Never have I've seen thee most dumest company. Vodacom takes the cup they just expensive for bull****, there fibre department is the pits no knows what to say. No proper call centre training on that note as well as I'm still waiting for a supervisor to call me. They can't even cancel my fibre line it's been a month as I paid R400 yet my fibre line did not work. The most ****ed up cherry on top is that I'm told R66 was refund into my account they can't even tell me which account. I want my ****ed refund. I'll make sure not to recommend you guys to anyone cause this just bull**** company which doesn't have proper process steps.