NC
Natasha C
1 reviews | Active since Feb 2019
21 Feb 2022, 11:30
BAD SERVICE - VODACOM
Did my upgrade online, was suppose to get delivery on 17 Feb 2022 and then Vodacom supp**** the incorrect address as well as no contact number so I never received my order. Made arrangements for today, 21 Feb and now because Vodacom did not respond in time the order was returned to sender and still waiting for Vodacom to fix this. already phoned 5 times and answer I get we have a system error will phone me back and still waiting for such phone call. Definitely considering cancelling my Vodacom contract. Not worth this trouble.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Feb 2022, 12:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Natasha C's updateReviewer Update
22 Feb 2022, 07:34Good day
I just notice that the upgrade details were captured on my account but I never received my new phone.
I really can't believe a client has to struggle like this.
I just notice that the upgrade details were captured on my account but I never received my new phone.
I really can't believe a client has to struggle like this.
NC
Natasha C's update22 Feb 2022, 07:34
Reviewer Update
Good day
I just notice that the upgrade details were captured on my account but I never received my new phone.
I really can't believe a client has to struggle like this.
I just notice that the upgrade details were captured on my account but I never received my new phone.
I really can't believe a client has to struggle like this.
NC
Natasha C's updateReviewer Update
23 Feb 2022, 22:532 weeks later and still no phone but the upgrade has been done and no one is assisting with delivering my new phone. 😡😡
NC
Natasha C's update23 Feb 2022, 22:53
Reviewer Update
2 weeks later and still no phone but the upgrade has been done and no one is assisting with delivering my new phone. 😡😡