Bad service Vodacom

We live in a remote area, Leeupoort Vakansiedorp, near Thabazimbi. The most of residents are pensioner and therefore we are very depended on our service provider. But the service and communication to and from Vodacom is non exsistent. Every time we have a powwr failure( not only loadshedding) the signal from Vodacom is off. There is no backup battery system. To try and log a problem is a big problem, with empty promises. As far back as 2016 Vodacom promises that there is plans to improve service. It is now 2025 and no progress, only got worse. We do not know what else to do. There are no more competent people working at Vodacom taking pride in what they do. I hope my review reach somebody who can give answers. Thank you. J. C van Rooyen