JV
Jorinda V
1 reviews | Active since Jul 2021
24 Aug 2021, 07:56
BAD SERVICE - VODACOM
After many emails and telephone calls, I have now been handed over to VODACOM's lawyers for an account and contract I closed in March 2020, due to an employee who made flirtation comments to me and did not do his job. I've been advised by the lawyers if I am not going to make arrangements to settle this account, that I am going to be blacklisted, this after I have tried numerous times to resolve the issue, but seems like every person I speak to at Vodacom is *********** and just want to pass the bucket!!!!! #WIN
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Aug 2021, 09:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2021, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Jorinda V's updateReviewer Update
24 Aug 2021, 09:30Thank you for the reply, but the above reply means nothing, as I have received this reply before and no one phoned me, except for the collection department telling me I have an overdue account. No one is actually trying to assist and resolve the matter. Please explain how must I be held liable for one of your employee's that did not do his job!!!! #WIN
JV
Jorinda V's update24 Aug 2021, 09:30
Reviewer Update
Thank you for the reply, but the above reply means nothing, as I have received this reply before and no one phoned me, except for the collection department telling me I have an overdue account. No one is actually trying to assist and resolve the matter. Please explain how must I be held liable for one of your employee's that did not do his job!!!! #WIN