1 reviews | Active since Oct 2016
BAD Service- Vodacom
<p>I have been receiving bad service from Vodacom the past week. I purchased 100MB of data since Monday and in the next 2-5 mins my data is finished( in total about 400 MB). Monday I called and complained and the agent said a service request will be logged and it will take 2 working days and I will receive a response from the technical team. On Wednesday Vodacom sent me an sms that my request has been clsoed, I called to get the outcome of the call logged and I was told that on Monday the call was logged incorrectly by the agent and had to be re-logged , Not only was the call logged incorrectly, I was also told that I will get feedback in the 7-14 working days and not 2 working days. I cannot use my phone at all. The service I received was very bad and all the agents and Team Leaders I spoke were very unprofessional. I have been telling Vodacom that I never had this problem before and all settings, auto updates and celluar data on applications I do not sue is off.</p> <p> </p> <p>I am very unhappy, not because I need to wait for the investigation to be completed but because of all different information I am getting everytime I call the call centre.</p> <p>Every agents should giving the same information to clients??????????????</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
