PO
Priscilla O

1 reviews | Active since Oct 2016

17 Oct 2016, 08:38

BAD Service- Vodacom

<p>I have been receiving bad service from Vodacom the past week. I purchased 100MB of data since Monday and in the next 2-5 mins my data is finished( in total about 400 MB). Monday I called and complained and the agent said a service request will be logged and it will take 2 working days and I will receive a response from the technical team. On Wednesday Vodacom sent me an sms that my request has been clsoed, I called to get the outcome of the call logged and I was told that on Monday the call was logged incorrectly by the agent and had to be re-logged , Not only was the call logged incorrectly, I was also told that I will get feedback in the 7-14 working days and not 2 working days. I cannot use my phone at all. The service I received was very bad and all the agents and Team Leaders I spoke were very unprofessional. I have been telling Vodacom that I never had this problem before and all settings, auto updates and celluar data on applications I do not sue is off.</p> <p> </p> <p>I am very unhappy, not because I need to wait for the investigation to be completed but because of all different information I am getting everytime I call the call centre.</p> <p>Every agents should giving the same information to clients??????????????</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 10:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team