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Rusultaan R

1 reviews | Active since Feb 2018

26 Apr 2026, 19:02

Bad service Vodacom

I am formally escalating an ongoing issue regarding my internet service, which has been non-functional since Thursday. Despite logging multiple calls with your support team, the matter remains unresolved, and I have yet to receive any meaningful feedback or assistance.

This prolonged outage has significantly impacted my ability to meet important work commitments, resulting in considerable inconvenience and disruption. What is particularly concerning is the lack of communication and accountability from your side. I have explicitly requested that a member of management contact me to address this issue, yet to date, no one has made any effort to do so.

I find this level of service unacceptable. As a paying customer, I expect not only a reliable service but also timely and effective support when issues arise. The absence of both is extremely frustrating.

I urge you to treat this matter with the highest priority and ensure that a competent representative or member of management contacts me without further delay to resolve this issue. Additionally, I expect a clear explanation for the outage and the lack of response to my previous requests.

Please consider this an urgent escalation. I look forward to your immediate attention and resolution.

0
Replies (3)
Vodacom
Vodacom's reply27 Apr 2026, 08:28
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RR
Rusultaan R's update27 Apr 2026, 11:32
Reviewer Update
To date, I have not received any meaningful correspondence or resolution from your team. I have logged numerous calls and, on each occasion, have been assured that the matter has been resolved. Unfortunately, this has not been the case. This situation is now critical. I am currently unable to utilise internet services, which is directly impacting my ability to meet important deadlines. The lack of service, coupled with the absence of clear communication or follow-through, is unacceptable.
I request the following as a matter of urgency:
  • Immediate investigation and resolution of the issue
  • Clear confirmation once the service has been fully restored
  • Written feedback explaining the cause of the problem and steps taken to prevent recurrence
Please treat this as a high-priority escalation. If the issue cannot be resolved promptly, I will have no choice but to pursue further action through the appropriate regulatory channels. I expect a response immediately
RR
Rusultaan R's update27 Apr 2026, 15:15
Reviewer Update
It has now been half the day, and I am still awaiting the arrival of a technician, with no clear communication or updates provided. This delay has significantly impacted my ability to work, resulting in lost productivity and unnecessary frustration.
As a paying customer, I expect a reasonable standard of service, including timely assistance and clear communication. Unfortunately, my experience today has fallen far short of these expectations. The lack of urgency and apparent inefficiency in handling this matter is unacceptable.

If this issue is not resolved promptly, I will have no choice but to reconsider my continued use of your services and proceed with cancelling my internet subscription.

I request immediate attention to this matter and a clear update on when I can expect resolution.