BAD SERVICE VODACOM

This has been the worse experience. A consultant phoned me regarding an existing contract and informed me that the monthly payment would be reduced, whereupon I agreed. To my amazement it increased the next month. I have spoken to more or less 7 consultants, two of which laughed at my call when they thought I was on hold. I finally managed to speak to Anneline at Vodacom Walker drive who managed to do, what 7 consultants could not do, within 10 minutes. I was phoned today by her and she informed me that the credit will be processed and that the problem has been resolved. She followed up regularly and stated that she would contact me should any other matter arise. This woman is an absolute blessing, very professional and extremely polite. In my opinion it is highly unprofessional to laugh at a customer when they call. The consultants are rude, arrogant and NEVER phone you back. When my contract concludes I will NEVER EVER obtain anything through them again. I wish to once again thank Anneline for her excellent service. Obviously she is far more competent than the consultants. I am extremely angry at the way I was mocked and treated and hopefully they do not do this to other customers as well. If I could give zero stars I would.