BAD SERVICE - VODACOM 4U MENLYN

<p>Good day,</p> <p> </p> <p>So we went to upgrade 3 contracts on the 10th of September 2016 at Vodacom 4U in Menlyn. They did not have any of the phones available so they had to order the handsets.</p> <p> </p> <p>We were informed that the one will only be at the end of September so we said we will collect them all together when all of them are there and after our holidays. First I was away on holiday from the 23rd of September until the 10th of October. During that time my mom collected her phone. Then my mom was away on holiday until the 21st of October. Seeing the contract is on her name she had to go with to collect the phone.</p> <p> </p> <p>So on Monday the 31st of October 2016 we went to collect my phone. When we arrived Judy told us that they sold my phone because we took so long to collect but she will see if there is one available at the other Vodacom shop in Menlyn. After spending about 30 minutes waiting for this to be sorted we were told that they don’t have the tablets that comes with the deal I ordered. For that I have to wait another week or so. Why did she not tell me this when I walked in as well?</p> <p> </p> <p>I asked for the manager but Judy and some other guy promised that the manager will call us the next day (1 November 2016). It is now 14h00 on the 2nd of November and no one has contact me or my mother.</p> <p> </p> <p>Why did someone not phone me when they sold my phone to tell me that I shouldn’t come in and they will phone me when my new phone arrives? Now because I’m sick my mother collected me from home in Centurion, drove all the way to Menlyn to find out we will have to go back again. Further to all this will they only activate my new contract when I get the tablet in a week or two. So now a month is wasted.</p> <p> </p> <p>I shouldn’t be surprised I guess seeing we had bad service with our previous upgrades two years ago as well after which Vodacom gave me 1GB data for free for 24 months!!!</p>