CJ
Cornelia J
1 reviews | Active since Feb 2012
04 Apr 2025, 14:47
Bad service vodacom
Afternoon, Im battling since 27 March 2025 to get a quote for premature cancellation of 3 contracts. I got 1 answer informing me that it has been send of which I did not receive it to date. I keep on asking them to forward it either then via WhatsApp or attached to current email to get it. They just ignore it and Im really getting annoid with the service of vodacom. Its really pathetic. Is there maybe someone that can assist me please. Im dealing with vodacom since 1998. Ref nr received: EC-2193-2CHFW8 Vodacom Customer Care Reply; ***. Thanks .
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Apr 2025, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Apr 2025, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CJ
Cornelia J's updateReviewer Update
09 Apr 2025, 11:27Morning, still NO CUSTOMER SERVICE. Still waiting for someone to assist with my query.
Service is pathetic
Service is pathetic
CJ
Cornelia J's update09 Apr 2025, 11:27
Reviewer Update
Morning, still NO CUSTOMER SERVICE. Still waiting for someone to assist with my query.
Service is pathetic
Service is pathetic
CJ
Cornelia J's updateReviewer Update
09 Apr 2025, 19:15Now I get an sms:
Dear Vodacom Customer. Your service ticket with reference number EC-21B8-2E8JYC has been closed. Thank you Vodacom.
How on earth do you close a ticket nr if the case is still hanging. Vodacom become more and more pathetic. If you cannot deliver a service then I will call on the onbudsman for his assistancs. I will also put on social media. Thanks
Dear Vodacom Customer. Your service ticket with reference number EC-21B8-2E8JYC has been closed. Thank you Vodacom.
How on earth do you close a ticket nr if the case is still hanging. Vodacom become more and more pathetic. If you cannot deliver a service then I will call on the onbudsman for his assistancs. I will also put on social media. Thanks
CJ
Cornelia J's update09 Apr 2025, 19:15
Reviewer Update
Now I get an sms:
Dear Vodacom Customer. Your service ticket with reference number EC-21B8-2E8JYC has been closed. Thank you Vodacom.
How on earth do you close a ticket nr if the case is still hanging. Vodacom become more and more pathetic. If you cannot deliver a service then I will call on the onbudsman for his assistancs. I will also put on social media. Thanks
Dear Vodacom Customer. Your service ticket with reference number EC-21B8-2E8JYC has been closed. Thank you Vodacom.
How on earth do you close a ticket nr if the case is still hanging. Vodacom become more and more pathetic. If you cannot deliver a service then I will call on the onbudsman for his assistancs. I will also put on social media. Thanks
CJ
Cornelia J's updateReviewer Update
09 Apr 2025, 19:17NO EMAIL RECEIVED...GET YOUR FACTS IN A ROW PLEASE...SEND EMAIL FROM AN EMAIL ADDRESS THAT I CAN GET IT OR GIVE ME A CONTACT PERSON AND NR TO PHONE
CJ
Cornelia J's update09 Apr 2025, 19:17
Reviewer Update
NO EMAIL RECEIVED...GET YOUR FACTS IN A ROW PLEASE...SEND EMAIL FROM AN EMAIL ADDRESS THAT I CAN GET IT OR GIVE ME A CONTACT PERSON AND NR TO PHONE
CJ
Cornelia J's updateReviewer Update
15 Apr 2025, 17:24And so am I still waiting for assistance.
Now my next step is Ombudsman.
Really pathetic service
Now my next step is Ombudsman.
Really pathetic service
CJ
Cornelia J's update15 Apr 2025, 17:24
Reviewer Update
And so am I still waiting for assistance.
Now my next step is Ombudsman.
Really pathetic service
Now my next step is Ombudsman.
Really pathetic service