Bad service - Vodacom

Never thought this was ever going to happen as I am a big Vodacom fan since cellphones started... I am deeply disappointed in the service of Vodacom's Customer Care. Phone was disconnected due to late payment. Payment was made and customer service was called. Promise was made that phone will be reconnected within 2 hours. Never happened. Customer care was phoned again. Suddenly no payment reflection surely as they have to knock off. I paid in advance. Pathetic! Pathetic!