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Elize P
1 reviews | Active since Jun 2018
14 Jan 2019, 12:51
Bad Service Vodacom
Poor Poor Service, No signal at our house for weeks, I have a contract due to cancel, but I still pay my contracts even tho its totally useless, as I have had no signal at my house for weeks.
I know of at least 20 people going over to another network because of the issues with Vodacom. A weeks problem I could understand, but now its been too long, I have called multiple times to terminate my contracts, only to be told I cant because it only ends in March, which is ridiculous to have me pay for a service that does not work...
I would rather move over to a network who is more reliable and not dropping calls and eating data when it DOES work. Very very unhappy client...
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Vodacom's replyOfficial
14 Jan 2019, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2019, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Elize P's updateReviewer Update
15 Jan 2019, 09:43I was contacted by a consultant yesterday afternoon, by some miracle we then had signal. So all she said was that I should monitor the signal. Again last night and this morning until this minute, no signal at all. This is really ridiculous, considering that I am not able to use my vodacom contract which I pay every month. And when I contact them to try to cancel I am just met with more and more bills to pay until the 24month period is done. I would really like to terminate my contracts with effect immediately as I have no use of the service and nothing is being done to have it fixed.
EP
Elize P's update15 Jan 2019, 09:43
Reviewer Update
I was contacted by a consultant yesterday afternoon, by some miracle we then had signal. So all she said was that I should monitor the signal. Again last night and this morning until this minute, no signal at all. This is really ridiculous, considering that I am not able to use my vodacom contract which I pay every month. And when I contact them to try to cancel I am just met with more and more bills to pay until the 24month period is done. I would really like to terminate my contracts with effect immediately as I have no use of the service and nothing is being done to have it fixed.