Bad service: VODACOM

The service I got deserve a big zero(0) and it seems the staff is not trained or the changes there are not transferred accordingly. I have been taken from pillar to post and expectations raised towards me regarding my order which I could have been informed about the changes in the first call I made . I have called them six times and all the people I spoke to made promises that were not kept as well as inconveniencing me. I pay the bill monthly and they don't care about the customer satisfaction. I am not have at all. Some of the staff drop calls and even transfer it without informing me. I am not happy that I had to call six times before I got the reason for the delay. I don't know if the airtime on the SIM is still available or what. I am really upset and I think I will not be upgrading as soon as the term ends as they are providing consistent information.