Bad Service Vodacom

Item: Vodacom
Rating: 1
Author: khumo M

Good day

I have entered into contract with vodacom come since november last and i am very angry and dissappointed with tem.

They hav ebeen charging me for vodafone life and ive been calling the customer care and they would tell me its cancelled but when i get my invoice i am charged again. Even worse for february 2018 it went up to 55 rand.

I have tried customer care many times and facebook page but with no help.

Can i please be assisted with this an also be refunded the money vodacom debited from my account

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Feb 2018, 15:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply27 Feb 2018, 15:17

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

khumo M's updateReviewer Update

02 Mar 2018, 08:46

Good day I have been waiting for a call from vdacom up untill now. When will they call me back because i need this issue sorted out before you debit my account. I want this issue resolved and the invoice amended with that vodafone life charged removed. Regards Khumo

khumo M's update02 Mar 2018, 08:46

Reviewer Update