MM
Marieth M

1 reviews | Active since Aug 2023

27 Jan 2026, 11:35

BAD SERVICE VODACOM

Vodacom

i have been a client for more that 25 years now. and the last 5 years was just a nightmare to be a client. overcharges the last 5 years and never could solve it because of the lack of service, i get here in Vodacom Highveld mall everytime you go there you do not get help from any of the consultants they gave you a number that you must call in. horrible service. so if this is the problem if vodacom employees do not want to help why not replace them because why are they there for what? well luckilly for me one of my contacts did come to a end and i am still waiting for the email to be sended as discussed so this contract can be stopped its 2 weeks now still no email again the same story a machine does the work for incappable employees lack of laziness i would say. I am on pension in february i will be 68 so for me to drive to the mall and not getting assisted for me its bad. so vodacom the day i finished all contracts that will be my last i will never ever make use of Vodacom Witbank again. so today i decided to add this Bad review on hellopter maybe then i will get a call from vodacom helping me to cancel the contract ending. youre service is the worst here in Witbank and the same with the machine who assist when calling. so i need the cancellation document to be emailed to the registered email ***. my cell number:*** if you want all my details Vodacom can give me a call and not a damn machine. i want this sorted ASAP I do not want to pay exstra for the contract thats ending

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2026, 07:26
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

Vodacom Consumer Website Team