Bad service vodacom

On Friday 10 July 2015 I logged a complaint on Hello peter that my Vodacom service was suspended/network cut off without notification. Vodacom contacted me on Friday afternoon 10 July 2015 at 13:53 PM. This Shafiek person wanted to know the nature of my complaint. I explained to him in my calmest voice why I was upset. Vodacom did NOT notify me that my service will be suspended, which they always do. Shafiek's response was - the customer is liable to ensure that their account is paid on time.I fully understand this.Whilst reasoning with Shafiek I told him that this is supposed to be PROCEDURE notifying the customer. He simply said your account wont be reinstated because it is in arrears, and the customer is liable to pay on time, and instructed I should call ***.I asked to speak to his superior,but he declined the request and said he has POLICIES & PROCEDURES to follow - ironic. I did so on Friday evening,and logged a call back request. I haven't been contacted since! this morning at 10:00 I received an SMS stating:Vodacom reminder:Payment of R386,95 was not received. Service will b disconnected & extra charges will apply if payment is not received.Call *** for queries. WTH