Bad service Vodacom

i have an outstanding query with Vodacom since October 2020. lots of promises have been made but none has been met. i am no without service for almost 2 months!!! when i phone i get placed on hold or transferred from pillar to post. Email responses only when i enquire about the progress. Then get a phone call and asked to be patient for another 5-7 working days. my patience has finally run out!!! never experienced such bad service!!!