Bad service vodacom

I have been trying to get someone from relocation department to get my fibre moved, 8 days later stil no answer. When you try to speak to management you are told an email will be sent to them the they will be in contact with you, how convenient they don't do what they need to do and when you need to complain you can not speak to the manager whom oversees the department that does not do what they get paid to do.