BAD SERVICE VODACOM

I am the Managing Director of a Private Company who are due to Covid 19 compelled to work from home. my internet line is with Vodacom fibre. VODACOM ACCOUNT ****6716 . We have not received statements for 3 months if not specifically requested. Dt orders are requested and paid on due dates? My internet service has been off since 5 December 2020. I logged a complaint on the 12 December 2020 (SR***) I have been following up on almost a daily basis. Calls last on average 30 minutes. There is never a Manager or supervisor available, I have every time repeated the time and date and where assured that all calls are recorded. I even gave notice of cancelation but was told that I have to give 30 days notice and was send a document to sign that I would pay for the balance of the contract period to which I rep**** by e-mail that I would not pay one cent more on this contract . Not necessary to say there was no response. i did receive a notice that the matter was referred to Vumatel about 14 days ago. Nobody has ever contacted me with regards to this problem the only initiate ever came from my side. I once again phoned Vodacom Fibre customer care to day at 15:38 and spoke to Mohamed who told me the ticket was closed? The call lasted 32 minutes. HELP!!!!!