SV
Sabine V

1 reviews | Active since Dec 2013

25 Oct 2016, 11:01

bad service - very unhappy

<p>for weeks/months i have been strugelling to by data for a second number linked to my red business account - phoning about it, emailing (no reply) going to the store, they tried to send a service request which did not work (bad service for the best network in SA???) then an e-mail was sent- received unsatisfactory reply - the next e-mail was that the case was closed without solving the problem - i rep**** why - no answer the ref no is EC-04CF-3O2XOQ RE: ********** 168.</p> <p>you will now likely say that a screenshot of the problem was requested - i did not get that e-mail. screenshot attached - what is the use of an app that does not work - it used to work fine a few months ago</p>

0
Replies (4)
Vodacom
Vodacom's reply25 Oct 2016, 11:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SV
Sabine V's update26 Oct 2016, 09:26
Reviewer Update

the problem is getting bigger and bigger - if i do not get a call and have thios sorted in the next half hour i am going to take this to not only hallo peter but as much medai as i can

SV
Sabine V's update26 Oct 2016, 16:08
Reviewer Update

got an e-mail that the matter has been resolved - but it has not

SV
Sabine V's update26 Oct 2016, 16:09
Reviewer Update

please send a reply to my reply e-mail - or i will share on facebook twitter and everywhere else i can