SS
SERIOUS S
1 reviews | Active since May 2023
22 May 2023, 11:41
BAD SERVICE VANESSA SANGIWE MOYO
I'V NEVER IN MY LIFE LIVING IN THIS WORLD HAD SUCH TERRIBLE SERVICE FROM A VODACOM CLAIMS CONSULTANT. I CALLED THE CALL CENTRE *** FOR ASSISTANCE AND I SPOKE TO AN ABUSER NAMED VANESSA SANGIWE MOYO REGARDING MY CLAIM AND SHOUTED AT ME AND DROPPED THE CALL FOR NO REASON AT ALL. THE CALL WAS ON 22/05/2023 AT 10:21 - 10:29. I WOULD LIKE A COPY OF THAT CALL AS IT IS MY RIGHT TO REQUEST THE CALL. I WILL PLAY THE CALL AT SA FM REGARDING THE BAD SERVICE I RECEIVED FROM VODACOM INSURANCE. WE MUST RESPECT EACH OTHER AS PEOPLE EVEN IF I AM BLACK AND POOR I AM STILL A PERSON
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 May 2023, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2023, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SS
SERIOUS S's updateReviewer Update
22 May 2023, 15:57Good day
I WAS INFORMED THEY WAS NOTHING WRONG WITH THE CALL AND VODACOM CONSULTANTS ARE ALLOWED TO TALK DOWN TO CLIENTS AND SHOUT AT THEM WHEN CONSULTANT FEEL FRUSTATRATED. I WILL BE SENDING CALL TO SA FM AND PLAYING THE CALL ON hello peter AND YOU GUYS WILL DECIDE
STILL WAITING FOR CALL
I WAS INFORMED THEY WAS NOTHING WRONG WITH THE CALL AND VODACOM CONSULTANTS ARE ALLOWED TO TALK DOWN TO CLIENTS AND SHOUT AT THEM WHEN CONSULTANT FEEL FRUSTATRATED. I WILL BE SENDING CALL TO SA FM AND PLAYING THE CALL ON hello peter AND YOU GUYS WILL DECIDE
STILL WAITING FOR CALL
SS
SERIOUS S's update22 May 2023, 15:57
Reviewer Update
Good day
I WAS INFORMED THEY WAS NOTHING WRONG WITH THE CALL AND VODACOM CONSULTANTS ARE ALLOWED TO TALK DOWN TO CLIENTS AND SHOUT AT THEM WHEN CONSULTANT FEEL FRUSTATRATED. I WILL BE SENDING CALL TO SA FM AND PLAYING THE CALL ON hello peter AND YOU GUYS WILL DECIDE
STILL WAITING FOR CALL
I WAS INFORMED THEY WAS NOTHING WRONG WITH THE CALL AND VODACOM CONSULTANTS ARE ALLOWED TO TALK DOWN TO CLIENTS AND SHOUT AT THEM WHEN CONSULTANT FEEL FRUSTATRATED. I WILL BE SENDING CALL TO SA FM AND PLAYING THE CALL ON hello peter AND YOU GUYS WILL DECIDE
STILL WAITING FOR CALL