bB
bessie B

1 reviews | Active since Jul 2025

30 Jul 2025, 09:57

BAD SERVICE USELESS

vodacom BAD SERVICE. GOT AN ACCOUNT THAT IS 4 YEARS OLD STILL BILLING ME FOR IT AFTER WE HAVE CANCELLED IT....... THEN THYE HAVE THE ODACETY TO SUSPEND ALL MY ACCOUNT THAT I HAVE WITH VODACOM. TRY TO CALL THEM TO CANCELL THAT NUMBER AFTER I HAVE PAID A FREAKEN LOT OF MONEY STILL SUSPENDED AND STILL CAN NOT CANCEL THE OTHER NUMBER THE NUMBER GOES ON VOICEMAIL AND THEN NO ONE ANSWERS OR CALL YOU BACK VODACOM IS USELESS USELESS HOPEFULLE AFTER THIS SOMEONE WILL CALL BACK WITH SOME HELP IN REGARD WITH THIS. yOU CAN NOT GO TO A NORMAL MALL CALL CENTRE BECAUSE THEY JUST SELL PHONES DO NOT HELP WITH ACCOUNT ETC... STILL TILL TODAY I HAVE NEVER RECEIVED ACCOUNTS FOR MY INTERNET MY CONTRACT PHONE BUT FOR A NUMBER THAT WAS CANCELLED LONG TIME AGO NOW I GET THE BILL ?"??????? MR BOTHA ***

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2025, 12:13
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team