BAD SERVICE - UPGRADE

Have been with Vodacom for many years and have never experience the bad service i am now, maybe its time to explore new options.

I have requested my upgrade date for almost 3 month, having received the same date every time i requested it (last sms received on 26/08) stating that i can upgrade in August 2018, my upgrade is now only due in November 2018. On 26/08 i spoke to a consultant over the phone regarding my upgrade also confirming date and he was willing to do the upgrade for me, but they did not have the deal i required as they cannot add accessories. He advised me that all will be sorted and that i can visit the store on 27/08/2018 and do the upgrade. On my arrival at Vodacom Clearwater i was advised that this is not the case.

I spent about an hour at the store trying to sort out what is going on. The consultant is about all that was helpful from this entire experience.

It is not my problem if vodacom had system errors, the upgrade date that was given to me for about 3 month was August 2018 and this is what i expect. Who is taking responsibility for the incorrect enter of date, not me as i am not the one entering this information. Vodacom should act up to what they send out.