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Natachia N

1 reviews | Active since Jun 2021

08 Jun 2021, 10:21

Bad service - *************

I have never ever experienced such incompetence from a company before. My account was closed in 2019 due to contract that expired. Account was fully paid up. Now, 2 years later when I am trying to apply for a new contract I am told it is with the legal department. The legal department then closed old account. I was declined again and advised to contact TradeUnion - only to find out that for the last year Vodacom has listed me as somebody whose "account is in arrears". This is now incorrectly reflecting on my credit record. Why report a contract that was fully paid up? Since 2019 I have never heard from Vodacom again. In 2020 you listed me with TradeUnion as somebody whose account is in arrears, but you don't have the decency to contact me? Worst service ever.

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Replies (3)
Vodacom
Vodacom's reply08 Jun 2021, 10:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
NN
Natachia N's update08 Jun 2021, 13:47
Reviewer Update
Your service is appalling. Not only do your consultants refuse to provide me with details of where I can lodge an official complaint because Vodacom submitted incorrect account information, your consultants just advise that I must get my credit report and email it to Vodacom, then I can be assisted. I have never been contacted by Vodacom in 2 years, now all of a sudden you are submitting information stating my account (that no longer exists) is in arrears. TCF clearly means nothing to Vodacom - customers must take care of themselves.
NN
Natachia N's update08 Jun 2021, 14:31
Reviewer Update
No my query has absolutely not been resolved. My credit record reflects that for the last year I have not paid an account - which does not exist. Fix this on my credit record as well. There was no amount outstanding - I have never been contacted by Vodacom for an outstanding amount.