BAD SERVICE, UNRESPONSIVE, REAPING OFF CLIENT HER MONEY

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Matsela T

13 reviews | Active since Jun 2020

21 Sep 2023, 09:11 BAD SERVICE AND REFUSAL TO CANCEL AND REFUND ME I have called Vodacom several times about cancellation of my wifi I took in November 2022 after I received an sms that it s capped. I went to the store with the router, I was told I must keep it Vodacom will collect at home. It was never collected and they kept on billing me despite me not using their wifi. I went to the store more than 10 times trying to resolve the matter, I spoke to Alisha Silum on 16 August 2023 at 10:30. Promised to.cancell the contract within 24 hours . Nothing happened. On 28 August 15:45 I wrote a post to Hello Peter. Vodacom rep**** on 29 August 20:59.

On 21 August 2023 I got a call from Dean who as well promised to cancel and refund me. Nothing happened. To my surprise Vodacom staff does not provide me nor the Vodacom Cycad shop with the reference number. Yesterday Vodacom Cycad confirmed that the router is still working it has not been cancelled. I cannot pay for something am not using and not in the possession of.

I want my money back from April to date.

Vodacom's reply: 21 Sep 2023, 09:36

Dear Customer, Thank you for making us aware of your complaint. Since Vodacom rep**** on 21 September 2023, they never reached out.