HS
Hendri S
1 reviews | Active since Jan 2019
24 Jan 2019, 09:32
Bad service - Uninformed customer care - Vodacom Call Sponsor
Vodacom has a service linked to my account called Call Sponsor. I have been using this service for about 10 years now. The service was linked to my online profile, but I can't access it no more. I contacted Vodacom about this problem. Firstly nobody at Vodacom know what Call Sponsor is, although it is active on my account and I get charged for it monthly. I had all different replies and feedback with about 5 case numbers and online profiles been updated and recreated. Now I am told Call Sponsor is discontinued. Surely Vodacom can't discontinue a service without prior notice. And still nobody can assist.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jan 2019, 09:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jan 2019, 09:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HS
Hendri S's updateReviewer Update
24 Jan 2019, 09:53Please let a competent consultant contact me. I have spoken to numerous consultants who can't assist me.
I see Vodacom has a standard reply on all complaints. Makes customer service feel very special and comfortable???
HS
Hendri S's update24 Jan 2019, 09:53
Reviewer Update
Please let a competent consultant contact me. I have spoken to numerous consultants who can't assist me.
I see Vodacom has a standard reply on all complaints. Makes customer service feel very special and comfortable???
HS
Hendri S's updateReviewer Update
24 Jan 2019, 12:34This must be the worst advise I received yet.
Don't you understand it doesn't help contacting the business department, they are *********** to resolve this issue.
First resolve the issue from your side then let Vodacom contact me.
HS
Hendri S's update24 Jan 2019, 12:34
Reviewer Update
This must be the worst advise I received yet.
Don't you understand it doesn't help contacting the business department, they are *********** to resolve this issue.
First resolve the issue from your side then let Vodacom contact me.