BAD SERVICE, UNFAIR BILLING

I took out a pocket router and Fiber for my home with Vodacom, both of those were taken separately. I also did inform the agent that I don't want a contract I want a month to month service deal. I assured that its a month to month deal. In August my home WIFI stopped working, they brought through a Technician who couldn't fix the issue. I called vodacom daily with no resolution. When I finally got to someone I informed them that seeing that I am without service can they please cancel the home connection because there's no connectivity in any case. Vodacom expects me to pay the monthly premium yet the fault is on their side as they couldn't explain why I am without WIFI. They combined my pocket router and home Fiber under one bill without informing me. They failed to disclose that, when I request for the recording they refuse for me to access it. Full disclosure is very important at sales stage however Vodacom continues treating customers unfairly and billing us wrongly.