AO
Ansa O
1 reviews | Active since Feb 2019
21 Sept 2019, 12:27
Bad service trying to take out a data contract.
I had a contract with Vodacom that I canceled last week on Wednesday, that I wasn't using anymore. I tried to take out a data contract with them and my request was declined because I've reached my maximum contracts I'm allowed to have with them. Can anyone please explain to me how this work, seeing that technical speaking I don't have any contract with them at this stage. Then don't even talk about the rude consultant that I spoke to. She then said I must send through the documentation for them to review, but she will send me an e-mail where to send it to, I'm still waiting for the e-mail.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Sept 2019, 19:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 19:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AO
Ansa O's updateReviewer Update
25 Sept 2019, 11:14Good Day,
It is more than 24 hours later and so far nobody contacted me.
It is more than 24 hours later and so far nobody contacted me.
AO
Ansa O's update25 Sept 2019, 11:14
Reviewer Update
Good Day,
It is more than 24 hours later and so far nobody contacted me.
It is more than 24 hours later and so far nobody contacted me.
Vodacom's replyOfficial
30 Sept 2019, 15:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply30 Sept 2019, 15:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team