HB
Hulisani B

1 reviews | Active since Nov 2012

15 Feb 2023, 10:22

Bad service: ******* into taking new contract

On the 7th February a lady called me to sell me an Alcatel router for 100 gigs, I informed her that I already have a router that I'm still paying for and don't want another one. She checked and told me that my contract has already expired and that I can cancel it anytime. I then agreed to take the new one because I thought that I would just cancelled the old one as it has expired like the lad informed me. I then received the new router on the 14th February, when I called Vodacom on the 15th to cancel the old one, I was informed that it is only expiring in June meaning that the lady **** to me to trick me into taking the contract she was offering. Is this how Vodacom does it's business, after so many years I've been with them I never thought I would get such treatment. I want to return the new router I have just received with immediate effect.

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2023, 11:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team