MP
Mnisi P

1 reviews | Active since Jul 2020

10 Feb 2024, 09:06

Bad service to customers with contract

I’m phillizar mnisi I took a contract of cellphone with Vodacom , I was paying R 230-00 now it’s R 800 -00 which I don’t know what is for , when I inquire they said My account is in arrears for the month of February , and the line is now suspended, when I check all the invoices I have paid , people from my country don’t take a contract with Vodacom they are croocks , they are affecting our credit score MTN is the best and cheap, now they are sending me from pillar to post , they said email us the pop from *** or *** still dololo , lines closed on *** with I ***-7, I also told them to remove the data, sms, airtym coz I have MTNMIFI they are refusing, guys please stay away from vodacom with their poor network and go for MTN

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2024, 06:26
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team